Quantumix Sea Shipping Logistics Instruction
Welcome to choose Quantumix bento boxes! To enable you to clearly understand the transportation of goods, the following is a detailed description of our sea shipping logistics services.
I. Transportation Method
We mainly use sea shipping to deliver goods for you. Sea shipping, with its advantages of large capacity and low cost, can ensure that your bento boxes are delivered safely and economically all over the world.
II. Logistics Duration
Under normal circumstances, the sea shipping logistics duration is 25 - 30 days. However, it should be noted that the logistics duration may vary due to various uncontrollable factors:
- Regional Differences: Different receiving regions have different port busyness, customs clearance efficiency, and subsequent inland transportation distances. For example, some remote areas may require more time for transfer and distribution, thus extending the overall logistics duration.
- Weather Conditions: Severe weather conditions, such as hurricanes, rainstorms, and heavy fog, may affect the sailing speed and safety of ships, resulting in transportation delays. During extreme weather, ships may choose to anchor in safe areas, which undoubtedly increases the transportation time.
- Other Force Majeure: Force majeure factors such as port worker strikes, policy adjustments, and emergencies may also affect sea shipping logistics, causing fluctuations in the logistics duration.
III. Cargo Packaging
To ensure that your bento boxes are not damaged during long - distance sea transportation, we will strictly package the goods. All bento boxes will be packaged with multiple - layer protection. The inner layer uses soft cushioning materials, such as foam and bubble wrap, to protect the surface of the bento boxes from scratches and collisions. The outer layer uses a sturdy carton and is reinforced to withstand the handling and squeezing during transportation. At the same time, we will arrange the packing reasonably according to the quantity and size of the bento boxes to avoid the bento boxes shaking in the box.
IV. Transportation Tracking
After you successfully place an order, we will generate a unique logistics number for you, which will serve as an important certificate for you to check the transportation status of the goods. If you encounter any problems during the query process, or want to understand the logistics dynamics more conveniently, our online customer service team is always at your service. You only need to contact the online customer service and inform the relevant information of your order, and the customer service staff will quickly provide you with the latest logistics progress.
V. Handling of Abnormal Situations
- Delay Notice: If the transportation of goods is delayed due to various uncontrollable factors, we will notify you immediately through the contact information you reserved (such as email, SMS), and inform you of the estimated delay duration and subsequent handling measures. You can also contact our customer service team at any time to learn about the latest transportation progress.
- Cargo Damage or Loss: Although we have taken strict protective measures during packaging and transportation, if unfortunately, the goods are damaged or lost, please check and take pictures to keep evidence immediately when you receive the goods. Then, contact our customer service in a timely manner. We will provide solutions such as replacement, replenishment, or refund according to the actual situation and relevant policies.
If you have any questions or need further assistance regarding our sea shipping logistics services, please feel free to contact us through the customer service email sale@quantumixglobal.com or customer service phone number +44 7069605640. We will serve you wholeheartedly!